Who We Are
Homenza Handyman is a professional home improvement and repair service based in North York, Ontario, serving the Greater Toronto Area. Our website address is https://homenza.ca.
We are committed to protecting the privacy of every visitor and client. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect personal information only when you interact with our website or contact us for services. This may include:
- Contact details – your name, phone number, and email address when you submit a service request or contact form.
- Service details – your address or service location when you book or request an estimate.
- Communications – messages or notes you provide when describing your project or repair needs.
- Technical data – your IP address, browser type, and device information collected automatically when you visit our site, used for security and analytics purposes.
- Comments – if you leave a comment on our blog, we collect the data shown in the comment form, along with your IP address and browser user agent string for spam detection.
How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and provide accurate estimates.
- Schedule and deliver handyman and home improvement services.
- Send appointment confirmations or follow-up communications related to your project.
- Improve our website experience and understand how visitors find and use our services.
- Comply with applicable Canadian laws, including CASL and PIPEDA.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:
- Remember your preferences if you return to our site.
- Analyze website traffic through tools such as Google Analytics.
- Enable third-party features such as embedded maps or social media sharing.
You may disable cookies through your browser settings, though some parts of the site may not function as intended as a result. If you leave a comment on our site, you may opt in to saving your name and email in cookies for convenience on future visits. These cookies last for one year.
Embedded Content from Other Websites
Pages on this site may include embedded content such as videos, maps, or social media posts. Embedded content from third-party websites behaves as if you visited those websites directly. Those sites may collect data about you, use cookies, and track your interaction with their content, particularly if you are logged in to those platforms.
Who We Share Your Data With
We do not sell or share your personal information with third parties, except in the following limited circumstances:
- Service providers – trusted tools we use to operate our business, such as scheduling software or email platforms, which are contractually bound to protect your data.
- Legal obligations – when required by law or in response to a lawful request by public authorities.
- Business transfers – in the unlikely event that Homenza is sold or merged, client data may be transferred as part of that transaction, with notice provided to affected individuals.
How Long We Retain Your Data
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Service inquiry records are generally retained for up to two years. If you have left a comment on our blog, it is retained indefinitely so we can recognize and approve follow-up comments.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Withdraw consent for us to use your information, subject to legal or contractual restrictions.
- Request deletion of your data, where no legal obligation requires us to retain it.
To exercise any of these rights, please contact us at info@homenza.ca or call +1 (416) 670-0014. We will respond within 30 days.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmissions.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised date at the top. We encourage you to review this page periodically.